— Support
Frequently Asked Questions
Can't find your answer? We reply within 24 hours.
Shipping & Orders
How long does delivery take?
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US: 7–15 business days · UK: 8–16 · Australia: 10–18 · Rest of world: 12–21. You'll receive a tracking email the moment your order ships.
Do you offer free shipping?
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Yes, we offer free global shipping on all orders over $45.
Can I track my order?
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Absolutely. Once your order is dispatched, you will receive an email with your tracking number and a link to trace its journey.
Returns
What is your return policy?
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We stand behind the craftsmanship of every Onyx product. If your item arrives damaged, defective, or not as described, please contact us within 30 days for a swift, hassle-free replacement or a full refund. For general returns, items must be unused and in their original packaging.
My item arrived damaged. What do I do?
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Please contact our support team within 48 hours of delivery with a photo of the damaged item. We will ship a replacement immediately.
Products
Is the Onyx Premium Tofu Litter flushable?
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Yes. Crafted from natural, plant-based fibers, our tofu litter is 100% biodegradable and water-soluble, making it completely safe to flush in small quantities for effortless cleanup.
Is the Atelier Bamboo Slicker Brush suitable for all cats?
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Yes. The dual-sided design caters to all coat types. The stainless steel pins gently detangle thick or long hair, while the premium boar bristles smooth short coats and distribute natural oils for a healthy shine.
Why do you use ceramic instead of plastic?
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Our flowing water fountains and ergonomic dining bowls are crafted from heavy-duty, non-porous ceramic. This naturally prevents the bacterial buildup commonly found in plastic pet products, keeping water cooler and meals more hygienic.
