Refund policy

The OnyxPetCo Guarantee We stand firmly behind the quality and aesthetic of our catalog. If you are not entirely satisfied with your purchase, we are here to help.

Returns: You have 30 days from the date of delivery to return an item. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Damages & Issues: Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, please contact us immediately so that we can evaluate the issue and make it right.

Refunds: Once we receive and inspect your return, we will notify you and automatically issue a refund to your original payment method. Please remember it can take some time for your bank or credit card company to process the refund.